Vendor Details
Powering personalized, predictive, and effortless customer experiences with AI and human intelligence.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
AI-powered platform, conversational AI, machine learning, natural language processing, generative AI, cloud environment.
Data Coverage
Behavioral & Intent Data
Social Media Data
Search Data
Data Sources
Instagram
Facebook
First-Party Data Upload
Search Data
Web Scraping / Crawling
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Financial Services & FinTech
Retail & E-commerce
Travel & Hospitality
HQ Location
North America
Company Info
247.ai is a global leader in customer experience (CX) solutions, leveraging conversational artificial intelligence and machine learning to understand customer intent and deliver personalized, predictive, and effortless customer interactions across various channels. They provide an AI-powered omnichannel CX platform and managed services, blending automation with human agent assistance to enhance customer satisfaction, agent productivity, and business outcomes for large enterprises.