Alida

Alida is a B2B software vendor offering a community-centered research platform for Total Experience Management (TXM). The platform enables innovative brands to create highly engaged research communities to gather fast and reliable customer feedback at scale, driving product innovation, brand intelligence, and enhanced user experiences. It provides tools to collect, analyze (including AI-powered analysis of open-ended questions), and manage customer feedback and insights across multiple channels. Formerly known as Vision Critical, Alida focuses on helping organizations make decisions with their customers.

See website
See website
Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

Community-Centered Research Platform

Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Social Asking
Tech Category
SaaS, Cloud-based (AWS)
Data Coverage
Consumer & Demographic (B2C) Data
Forum & Community Data
Reviews & Ratings Data
Data Sources
First-Party Data Upload
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Healthcare & Life Sciences
Media & Entertainment
Retail & E-commerce
Technology & Software
Travel & Hospitality
HQ Location
North America

Company Info

info@alida.com

Alida is a B2B software vendor offering a community-centered research platform for Total Experience Management (TXM). The platform enables innovative brands to create highly engaged research communities to gather fast and reliable customer feedback at scale, driving product innovation, brand intelligence, and enhanced user experiences. It provides tools to collect, analyze (including AI-powered analysis of open-ended questions), and manage customer feedback and insights across multiple channels. Formerly known as Vision Critical, Alida focuses on helping organizations make decisions with their customers.