Vendor Details
Human-first, machine-enabled customer experience solutions for the NOW CX era.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
Conversational AI Platform
Data Coverage
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
Reddit
Review Platforms
Online News & Editorial Media
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America
Company Info
Simplr, a wholly-owned subsidiary of Asurion, is a customer service outsourcing platform that offers human-first, machine-enabled customer experience solutions. It utilizes cutting-edge automation and a global pool of AI-enabled agents to provide 24/7 on-demand customer service and sales support for large and enterprise brands. Simplr aims to transform customer experience (CX) from a cost center to a revenue driver, improving customer service cost-effectively and driving revenue opportunities across various digital customer service channels like email, chat, and SMS.