Vendor Details
Empowering customer experiences with AI-driven BPO and SaaS solutions, powered by people.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Tech Category
SaaS
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Latin America (LATAM)
Specialized Industries
Technology & Software
HQ Location
Europe
Company Info
Atento is a global leader in customer relationship management (CRM) and business process outsourcing (BPO) services, with a strong presence in Latin America. The company is actively evolving towards Business Transformation Outsourcing (BTO) by integrating advanced Software as a Service (SaaS) solutions, Artificial Intelligence (AI), and automation. Atento focuses on enhancing both customer and employee experiences (CX and EX) across various industries. Their offerings include customer care, sales, collections, and back-office automation delivered through multiple digital and voice channels.