Vendor Details
Centralize all your messaging channels in one place for multi-agent, multi-channel customer service.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Web Application, Mobile Application, API
Data Coverage
Social Media Data
Forum & Community Data
Data Sources
Instagram
Facebook
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Sentiment & Emotion Analysis AI
Geographic Coverage
Latin America (LATAM)
Specialized Industries
No items found.
HQ Location
Latin America (LATAM)
Company Info
B2Chat is a multi-agent and multi-channel platform designed to help businesses unify and manage customer conversations across various instant messaging channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat. The platform offers features like chatbots, automation, CRM integration, real-time analytics, and agent performance monitoring to enhance customer service and boost sales, with AI capabilities to improve message quality and tone.