Broadly

Broadly is an AI-powered customer engagement and reputation management platform designed for local service businesses. It helps businesses attract leads, manage customer communication across multiple channels (SMS, email, web chat, Facebook, Instagram, WhatsApp), automate review requests to platforms like Google, Facebook, Yelp, TripAdvisor, and Nextdoor, and enhance their online reputation. The platform also provides tools for local SEO, managing business information across numerous directories, and offers mobile payment solutions. Broadly leverages AI for web chat, generating review responses, and assisting with content creation for social media and campaigns, aiming to streamline operations and improve customer experiences for local service providers.

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Vendor Details

The all-in-one AI platform that helps local service businesses stand out on Google, earn 5-star reviews, and convert website visitors into customers — without adding work to your day.

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Pillar
Social Listening & Monitoring
Primary SITech Category
Review Analysis & Management
2nd SubCat
Social CRM
3rd SubCat
AI Search Optimisation (GEO/AEO)
Tech Category
Software/Platform
Data Coverage
Reviews & Ratings Data
Social Media Data
Search Data
Business & Firmographic (B2B) Data
Behavioral & Intent Data
Data Sources
Review Platforms
Facebook
Instagram
X (Twitter)
TikTok
LinkedIn
Search Data
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Automotive
Travel & Hospitality
HQ Location
North America

Company Info

support@broadly.com

Broadly is an AI-powered customer engagement and reputation management platform designed for local service businesses. It helps businesses attract leads, manage customer communication across multiple channels (SMS, email, web chat, Facebook, Instagram, WhatsApp), automate review requests to platforms like Google, Facebook, Yelp, TripAdvisor, and Nextdoor, and enhance their online reputation. The platform also provides tools for local SEO, managing business information across numerous directories, and offers mobile payment solutions. Broadly leverages AI for web chat, generating review responses, and assisting with content creation for social media and campaigns, aiming to streamline operations and improve customer experiences for local service providers.