Vendor Details
AI-Powered Customer Experience for Contact Centers and Business Communications to Simplify Operations.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Cloud-native, Proprietary Platforms (UCaaS and CCaaS), VoIP, SIP Trunking, Microservices.
Data Coverage
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Social Media Data
Reviews & Ratings Data
Podcast & Audio Data
Data Sources
Instagram
Facebook
LinkedIn
Podcasts & Audio Content
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
North America
Europe
Latin America (LATAM)
Middle East & Africa (MEA)
Specialized Industries
Technology & Software
Financial Services & FinTech
Healthcare & Life Sciences
Retail & E-commerce
Education & Training
Manufacturing & Logistics
HQ Location
North America
Company Info
Broadvoice, through its acquisition of GoContact, provides cloud communications solutions, including unified communications as a service (UCaaS) via its b-hive platform and omnichannel contact center as a service (CCaaS) via its GoContact platform. The company leverages AI (GoAI) for intelligent routing, automation, agent assist, post-call analysis, and analytics to enhance customer experience (CX). They serve small and mid-market businesses and Business Process Outsourcing (BPO) companies globally, enabling connections across various channels like voice, chat, email, and social media.