Capita

Capita plc is an international business process outsourcing and professional services company that provides technology-enabled solutions and application software to clients across public and private sectors. They specialize in transforming customer experience, enhancing operational efficiency, and delivering essential services at scale through the strategic adoption of AI, automation, cloud, and data technologies. Their offerings include customer management, administration, digital transformation, and specialized software for sectors like local government, education, and financial services.

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Vendor Details

The UK's leading AI-enabled business process outsourcer, helping public and private sectors run complex services, powered by people, data, and AI to improve lives and drive efficiency.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
AI, Automation, Cloud, Data Platforms, RPA, Enterprise Software, Salesforce, AWS, Snowflake, ServiceNow
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Education & Training
Financial Services & FinTech
HQ Location
Europe

Company Info

Capita plc is an international business process outsourcing and professional services company that provides technology-enabled solutions and application software to clients across public and private sectors. They specialize in transforming customer experience, enhancing operational efficiency, and delivering essential services at scale through the strategic adoption of AI, automation, cloud, and data technologies. Their offerings include customer management, administration, digital transformation, and specialized software for sectors like local government, education, and financial services.