Caplena

Caplena is an AI-powered text analysis software designed for businesses, market research agencies, and CX teams to efficiently analyze large volumes of open-ended customer and employee feedback. It leverages proprietary AI, including Large Language Models (LLMs) and Natural Language Processing (NLP), combined with an interactive analyst-in-the-loop workflow, to deliver human-level accurate topic and sentiment analysis, detect trends, and generate actionable insights from various sources like surveys and online reviews. The platform offers customizable dashboards and an AI chatbot for easy reporting and data exploration.

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Vendor Details

The feedback intelligence layer that transforms unstructured customer feedback into precise, actionable insights.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Text Analytics
2nd SubCat
Review Analysis & Management
3rd SubCat
Customer Experience Management (CXM)
Tech Category
SaaS, AI Platform, Web-Based, Cloud
Data Coverage
Reviews & Ratings Data
Alternative / Niche Data
Data Sources
Review Platforms
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

Caplena is an AI-powered text analysis software designed for businesses, market research agencies, and CX teams to efficiently analyze large volumes of open-ended customer and employee feedback. It leverages proprietary AI, including Large Language Models (LLMs) and Natural Language Processing (NLP), combined with an interactive analyst-in-the-loop workflow, to deliver human-level accurate topic and sentiment analysis, detect trends, and generate actionable insights from various sources like surveys and online reviews. The platform offers customizable dashboards and an AI chatbot for easy reporting and data exploration.