Chatwoot

Chatwoot is an open-source customer engagement suite that unifies conversations from various channels like website live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, and SMS into a single shared inbox. It offers features such as live chat, shared inbox management, CRM capabilities, and automation. The platform also incorporates AI features, including an AI agent named "Captain" and a "Co-pilot," to automate customer conversations, draft replies, and summarize interactions, aiming to improve agent efficiency and customer service.

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Vendor Details

AI-powered, open-source customer support platform. Self-host or cloud.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Customer Intelligence
Tech Category
Open Source, SaaS
Data Coverage
Social Media Data
Forum & Community Data
Behavioral & Intent Data
Data Sources
X (Twitter)
Instagram
Facebook
Line
Forums & Community Boards
Online News & Editorial Media
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

hello@chatwoot.com

Chatwoot is an open-source customer engagement suite that unifies conversations from various channels like website live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, and SMS into a single shared inbox. It offers features such as live chat, shared inbox management, CRM capabilities, and automation. The platform also incorporates AI features, including an AI agent named "Captain" and a "Co-pilot," to automate customer conversations, draft replies, and summarize interactions, aiming to improve agent efficiency and customer service.