Connectel

Connectel is a Swedish CCaaS (Contact Center as a Service) company founded in 2008, developing AI-driven customer service solutions. The company offers a flexible and scalable omnichannel support platform that unifies all customer interactions, including calls, email, chat, SMS, and video, into a single, seamless experience. Their platform aims to optimize customer service operations, streamline workflows, and deliver personalized customer experiences, leveraging AI for improved language understanding and task automation.

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Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

Smarter technology solutions for great customer experiences.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Social CRM
Tech Category
SaaS, Cloud-based platform
Data Coverage
Behavioral & Intent Data
Social Media Data
Reviews & Ratings Data
Data Sources
X (Twitter)
Instagram
Facebook
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Europe
Specialized Industries
No items found.
HQ Location
Europe

Company Info

robin.leijon@connectel.se

Connectel is a Swedish CCaaS (Contact Center as a Service) company founded in 2008, developing AI-driven customer service solutions. The company offers a flexible and scalable omnichannel support platform that unifies all customer interactions, including calls, email, chat, SMS, and video, into a single, seamless experience. Their platform aims to optimize customer service operations, streamline workflows, and deliver personalized customer experiences, leveraging AI for improved language understanding and task automation.