Contakti

Contakti Oy provides an omnichannel customer service solution for businesses, integrating various communication channels such as email, web forms, ticketing, chat, chatbots, callbacks, SMS, switchboard, video conferencing, appointment booking, and CRM functionalities. The platform leverages AI for intelligent routing and automated task organization based on content, aiming to enhance customer experience and streamline operations by offering comprehensive data analysis and reporting tools.

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Vendor Details

Omnichannel intelligent customer service.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
SaaS, Cloud-based
Data Coverage
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
Forums & Community Boards
First-Party Data Upload
Web Scraping / Crawling
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Regional / Specific Country
Specialized Industries
No items found.
HQ Location
Europe

Company Info

support@contakti.com

Contakti Oy provides an omnichannel customer service solution for businesses, integrating various communication channels such as email, web forms, ticketing, chat, chatbots, callbacks, SMS, switchboard, video conferencing, appointment booking, and CRM functionalities. The platform leverages AI for intelligent routing and automated task organization based on content, aiming to enhance customer experience and streamline operations by offering comprehensive data analysis and reporting tools.