Vendor Details
Real-Time Conversational Intelligence, Delivering Customer Experience & Agent Optimisation Solutions for the Contact Centre, unlocking actionable insights from every customer conversation.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
SaaS, AI-fueled, Speech Analytics, Natural Language Understanding (NLU), Natural Language Processing (NLP), Machine Learning
Data Coverage
Podcast & Audio Data
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Data Sources
First-Party Data Upload
Podcasts & Audio Content
AI/GenAI Type
Audio & Speech AI
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Manufacturing & Logistics
Financial Services & FinTech
HQ Location
Europe
Company Info
Contexta360 provides AI-driven speech analytics and conversational intelligence solutions for contact centers. The platform captures, transcribes, summarizes, and analyzes voice, video, chat, and email conversations across multiple languages to uncover insights into customer experience, agent performance, compliance, and operational efficiency. It offers real-time agent assistance, automated quality management, and tools for optimizing workforce and business processes to transform customer interactions and boost operational efficiency.