Vendor Details
Conversational customer experience platform.
Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Social Customer Service
Data Coverage
Social Media Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
Online News & Editorial Media
Blogs & Independent Publishing
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Retail & E-commerce
Travel & Hospitality
Financial Services & FinTech
HQ Location
Global / Distributed
Company Info
Conversocial, a Verint company, offers a conversational customer experience platform focused on social media and messaging. It helps enterprises manage customer service and engagement across channels like Facebook, Twitter, WhatsApp, and Apple Business Chat, often chosen by large brands for social care.