CustomerLink

Customer Link is a Salesforce consultancy specializing in building tailored CRM systems and driving digital transformations. They unify customer interactions across various channels like voice, chat, and email using Salesforce expertise and next-generation contact center technology such as Amazon Connect, enhanced with AI-powered agent assist and automation. The company focuses on data-driven, customer-focused solutions that generate actionable insights and customer intelligence, helping organizations maximize their return on Salesforce investment and evolve their CRM with their business.

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Vendor Details

We build your unique CRM system. Link different.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Salesforce, Amazon Connect, AI-powered agent assist and automation
Data Coverage
Behavioral & Intent Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Europe
Specialized Industries
No items found.
HQ Location
Europe

Company Info

katrien.vermeiren@customerlink.be

Customer Link is a Salesforce consultancy specializing in building tailored CRM systems and driving digital transformations. They unify customer interactions across various channels like voice, chat, and email using Salesforce expertise and next-generation contact center technology such as Amazon Connect, enhanced with AI-powered agent assist and automation. The company focuses on data-driven, customer-focused solutions that generate actionable insights and customer intelligence, helping organizations maximize their return on Salesforce investment and evolve their CRM with their business.