Customerly

Customerly is an AI-powered customer service platform that consolidates live chat, email marketing, marketing automation, help desk, and feedback collection into a single suite. It enables businesses, primarily SaaS companies, to automate up to 71% of support requests using AI-generated responses and chatbots, streamline customer interactions, and improve customer satisfaction. The platform offers features like customizable live chat, email campaigns, NPS & CSAT surveys, unified inbox, and integrations to provide a comprehensive solution for customer engagement and success without increasing headcount.

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Vendor Details

AI-first customer service platform combining live chat, automation, and email marketing to automate support, enhance engagement, and drive retention for SaaS businesses.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
SaaS, Cloud-based, AI-powered
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Financial & Market Data
Social Media Data
Reviews & Ratings Data
Data Sources
Facebook
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Financial Services & FinTech
Education & Training
Travel & Hospitality
HQ Location
Europe

Company Info

legal@customerly.io

Customerly is an AI-powered customer service platform that consolidates live chat, email marketing, marketing automation, help desk, and feedback collection into a single suite. It enables businesses, primarily SaaS companies, to automate up to 71% of support requests using AI-generated responses and chatbots, streamline customer interactions, and improve customer satisfaction. The platform offers features like customizable live chat, email campaigns, NPS & CSAT surveys, unified inbox, and integrations to provide a comprehensive solution for customer engagement and success without increasing headcount.