CX Index

CX Index is a SaaS Voice of the Customer (VoC) application that helps organizations capture and analyze omnichannel customer feedback, powered by AI innovations like Natural Language Processing (NLP) and Sentiment Analysis, to measure, manage, and improve customer experience and drive business outcomes. It integrates seamlessly with leading CCaaS platforms like Genesys.

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Vendor Details

The Results-Driven Choice for Voice of the Customer on Genesys Cloud CX.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
SaaS
Data Coverage
Social Media Data
Reviews & Ratings Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Behavioral & Intent Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
Review Platforms
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Retail & E-commerce
Technology & Software
Travel & Hospitality
Healthcare & Life Sciences
Marketing & Advertising
HQ Location
Global / Distributed

Company Info

sales@cxindex.com

CX Index is a SaaS Voice of the Customer (VoC) application that helps organizations capture and analyze omnichannel customer feedback, powered by AI innovations like Natural Language Processing (NLP) and Sentiment Analysis, to measure, manage, and improve customer experience and drive business outcomes. It integrates seamlessly with leading CCaaS platforms like Genesys.