DelightChat

DelightChat is an omnichannel customer support and WhatsApp marketing platform designed for direct-to-consumer (D2C) and e-commerce brands. It unifies customer conversations from channels like WhatsApp, Instagram, Facebook, Email, and Live Chat into a single dashboard. The platform also offers WhatsApp marketing features, including promotional broadcasts, abandoned cart recovery, and order notifications, with deep integration for Shopify stores. It leverages AI to streamline support operations and automate responses, aiming to enhance customer engagement and boost sales.

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Vendor Details

Omnichannel Customer Support & WhatsApp Marketing Software for D2C & eCommerce Brands

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Social Automation
3rd SubCat
Social Media Marketing
Tech Category
SaaS, AI-powered
Data Coverage
Social Media Data
E-commerce & Retail Data
Behavioral & Intent Data
Reviews & Ratings Data
Consumer & Demographic (B2C) Data
Data Sources
X (Twitter)
Instagram
Facebook
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
HQ Location
North America

Company Info

sales@delight.chat

DelightChat is an omnichannel customer support and WhatsApp marketing platform designed for direct-to-consumer (D2C) and e-commerce brands. It unifies customer conversations from channels like WhatsApp, Instagram, Facebook, Email, and Live Chat into a single dashboard. The platform also offers WhatsApp marketing features, including promotional broadcasts, abandoned cart recovery, and order notifications, with deep integration for Shopify stores. It leverages AI to streamline support operations and automate responses, aiming to enhance customer engagement and boost sales.