Discourse (for Enterprise)

Discourse is an open-source discussion platform designed to build and manage modern online communities. It facilitates long-form discussions, real-time chat, and community moderation with features like trust systems, notifications, and custom user privileges. The platform supports use cases such as customer support, product feedback, internal collaboration, and knowledge sharing for businesses of all sizes, emphasizing data ownership, extensive customization via plugins and themes, and integration with existing tools. It is known for fostering civilized, long-lived conversations and offers enterprise-grade infrastructure with dedicated support.

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Vendor Details

The customizable, scalable community platform powering trusted online communities where discussion drives success.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Social Moderation
3rd SubCat
Social Asking
Tech Category
Open-source Community Platform, Forum Software (Ruby on Rails, EmberJS, PostgreSQL, Redis, Docker)
Data Coverage
Forum & Community Data
Data Sources
Forums & Community Boards
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
HQ Location
North America

Company Info

team@discourse.org

Discourse is an open-source discussion platform designed to build and manage modern online communities. It facilitates long-form discussions, real-time chat, and community moderation with features like trust systems, notifications, and custom user privileges. The platform supports use cases such as customer support, product feedback, internal collaboration, and knowledge sharing for businesses of all sizes, emphasizing data ownership, extensive customization via plugins and themes, and integration with existing tools. It is known for fostering civilized, long-lived conversations and offers enterprise-grade infrastructure with dedicated support.