Vendor Details
The agentic CS platform behind exceptional ecommerce brands.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
Cloud-based, AI-driven, Omnichannel platform
Data Coverage
E-commerce & Retail Data
Social Media Data
Reviews & Ratings Data
Data Sources
Instagram
Facebook
Review Platforms
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
HQ Location
Europe
Company Info
Dixa is an agentic customer service platform designed for ecommerce brands, unifying communication channels like phone, email, chat, and social media into a single workspace. It leverages AI agents (Mim) for autonomous inquiry resolution, intelligent routing, and AI-powered insights to enhance agent productivity and deliver personalized customer experiences across 42 countries.