Social Listening (by e-satisfaction.com)

e-satisfaction.com is an Enterprise Feedback Management (EFM) and Customer Experience Management (CXM) platform designed to capture and analyze the Voice of Customers (VoC). The platform collects feedback throughout the customer journey and translates it into actionable insights for frontline employees, management, and reputation building. It employs a 5-step framework (ASK, LISTEN, UNDERSTAND, ACT, LEVERAGE) to foster Customer Centricity, helping businesses understand their customers, identify areas of focus, and deliver best-in-class experiences. The solution leverages AI to unify data and offers integrations with various BI tools, e-commerce platforms, and messaging providers for comprehensive customer feedback management and analysis.

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Vendor Details

A Voice of Customer platform turning feedback into actionable insights for optimized experiences, growth, and loyalty.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Review Analysis & Management
3rd SubCat
Customer Intelligence
Tech Category
Platform, Software, API-driven, Integrations (BI tools, E-commerce, Messaging Providers)
Data Coverage
Reviews & Ratings Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Data Sources
Review Platforms
First-Party Data Upload
AI/GenAI Type
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

e-satisfaction.com is an Enterprise Feedback Management (EFM) and Customer Experience Management (CXM) platform designed to capture and analyze the Voice of Customers (VoC). The platform collects feedback throughout the customer journey and translates it into actionable insights for frontline employees, management, and reputation building. It employs a 5-step framework (ASK, LISTEN, UNDERSTAND, ACT, LEVERAGE) to foster Customer Centricity, helping businesses understand their customers, identify areas of focus, and deliver best-in-class experiences. The solution leverages AI to unify data and offers integrations with various BI tools, e-commerce platforms, and messaging providers for comprehensive customer feedback management and analysis.