Eleveo

Eleveo provides advanced AI-powered workforce optimization software for contact centers, designed to enhance customer experience, improve agent performance, and ensure regulatory compliance. Their comprehensive suite includes tools for workforce management, quality management, media capture, interaction analytics, and performance management dashboards, offering flexible deployment options across on-premises, cloud, and hybrid environments. Eleveo's solutions utilize speech analytics and machine learning to analyze 100% of customer interactions, uncover patterns, predict CSAT scores, and deliver actionable insights through visual dashboards and KPIs.

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Vendor Details

Eleveo elevates every encounter in your contact center with AI-driven workforce optimization, quality management, and compliance solutions.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Cloud-native (Kubernetes, microservices, AsyncAPI), Hybrid, On-premises. Linux-based core solutions.
Data Coverage
Podcast & Audio Data
Broadcast / TV & Radio
Alternative / Niche Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Audio & Speech AI
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

info@eleveo.com

Eleveo provides advanced AI-powered workforce optimization software for contact centers, designed to enhance customer experience, improve agent performance, and ensure regulatory compliance. Their comprehensive suite includes tools for workforce management, quality management, media capture, interaction analytics, and performance management dashboards, offering flexible deployment options across on-premises, cloud, and hybrid environments. Eleveo's solutions utilize speech analytics and machine learning to analyze 100% of customer interactions, uncover patterns, predict CSAT scores, and deliver actionable insights through visual dashboards and KPIs.