Feedbackly

Feedbackly is an all-in-one customer experience (CX) management platform that helps businesses collect, analyze, and act on customer feedback across all touchpoints, both online and offline. It leverages AI, predictive analytics, and its unique Emotional Value Index (EVI®) to quantify customer emotions and their correlation to business outcomes like sales, retention, and churn. The platform provides real-time dashboards, automated alerts, and actionable insights to improve customer journeys and drive growth.

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Vendor Details

All-in-One CX Software with Emotion Insights

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Review Analysis & Management
Tech Category
SaaS
Data Coverage
Reviews & Ratings Data
Behavioral & Intent Data
Data Sources
No items found.
AI/GenAI Type
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

info@feedbackly.com

Feedbackly is an all-in-one customer experience (CX) management platform that helps businesses collect, analyze, and act on customer feedback across all touchpoints, both online and offline. It leverages AI, predictive analytics, and its unique Emotional Value Index (EVI®) to quantify customer emotions and their correlation to business outcomes like sales, retention, and churn. The platform provides real-time dashboards, automated alerts, and actionable insights to improve customer journeys and drive growth.