Vendor Details
Easily send surveys, create dashboards, and follow up on feedback with Focus Feedback. Together, let's transform feedback into enthusiasm!
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Social Asking
Tech Category
SaaS
Data Coverage
Reviews & Ratings Data
Alternative / Niche Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe
Company Info
Focus Feedback is a B2B software vendor specializing in customer and employee feedback management. The platform enables organizations to easily send customer satisfaction (CSAT) and employee satisfaction (ESAT) surveys, leveraging methodologies like NPS (Net Promoter Score) and eNPS. It provides dynamic dashboards for insights and utilizes 'Albert AI' for automatic classification of written feedback, including sentiment analysis, with precise algorithms. Focus Feedback supports organizations globally in over 50 countries to drive loyalty and continuous improvement.