InVisionary (Forethought.ai)

Forethought provides a multi-agent, omnichannel AI platform that transforms customer support operations by automating issue resolution, triaging tickets, identifying knowledge gaps, and assisting human agents with generative AI and large language models (LLMs). It integrates with existing helpdesk and CRM systems to improve response times, resolution rates, and customer satisfaction.

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Vendor Details

The leading agentic AI platform for enterprise customer experience.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Generative AI, Large Language Models (LLMs), Machine Learning, Natural Language Processing (NLP), Natural Language Understanding (NLU)
Data Coverage
Business & Firmographic (B2B) Data
Forum & Community Data
Reviews & Ratings Data
Podcast & Audio Data
Data Sources
First-Party Data Upload
Forums & Community Boards
Review Platforms
Podcasts & Audio Content
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

Forethought provides a multi-agent, omnichannel AI platform that transforms customer support operations by automating issue resolution, triaging tickets, identifying knowledge gaps, and assisting human agents with generative AI and large language models (LLMs). It integrates with existing helpdesk and CRM systems to improve response times, resolution rates, and customer satisfaction.