Freshdesk (Freshworks)

Freshdesk, developed by Freshworks Inc., is a cloud-based help desk and customer support software that enables businesses to manage customer inquiries and support tickets across multiple channels like email, chat, phone, and social media. It features AI-powered automations, including AI agents for resolving routine requests, AI Copilot to assist human agents, and AI Insights for performance analytics. Freshdesk also offers self-service portals with knowledge bases and community forums, along with advanced workflow automation, analytics, and reporting capabilities. It aims to unify conversations, customer context, and AI intelligence into a single command center for faster and more accurate resolutions.

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Vendor Details

Uncomplicated, AI customer service that brings everything together, empowering businesses to delight their customers and employees.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
Cloud, SaaS, Web-Based
Data Coverage
Social Media Data
Forum & Community Data
Reviews & Ratings Data
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Geospatial & Location Data
Data Sources
X (Twitter)
Instagram
Online News & Editorial Media
Forums & Community Boards
Review Platforms
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

sales@freshworks.com

Freshdesk, developed by Freshworks Inc., is a cloud-based help desk and customer support software that enables businesses to manage customer inquiries and support tickets across multiple channels like email, chat, phone, and social media. It features AI-powered automations, including AI agents for resolving routine requests, AI Copilot to assist human agents, and AI Insights for performance analytics. Freshdesk also offers self-service portals with knowledge bases and community forums, along with advanced workflow automation, analytics, and reporting capabilities. It aims to unify conversations, customer context, and AI intelligence into a single command center for faster and more accurate resolutions.