Vendor Details
AI-native customer support & feedback software for mobile apps and websites, turning support into product intelligence.
Claim Profile
Claim Profile
Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
AI, No-code, API
Data Coverage
Reviews & Ratings Data
Social Media Data
Data Sources
First-Party Data Upload
Instagram
Facebook
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
HQ Location
Europe
Company Info
Gleap is a comprehensive customer support and product feedback platform designed for SaaS companies and digital product teams. It offers AI-powered agents (Kai), live chat, bug reporting with automated technical context and visual feedback, crash reports, feature request management, roadmaps, surveys, a knowledge base, news & release notes, and in-app marketing automation tools. The platform aims to centralize customer interactions and technical feedback across web and mobile applications to streamline communication, improve issue resolution speed, and gather actionable product insights for continuous improvement.