Vendor Details
Intelligent, Omnichannel Customer Service Software with AI Agents.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
CCaaS, AI-powered workflow engine, Cloud-based, No-code automation, Open API integrations
Data Coverage
Consumer & Demographic (B2C) Data
Social Media Data
Forum & Community Data
Reviews & Ratings Data
Alternative / Niche Data
Data Sources
X (Twitter)
Instagram
Facebook
TikTok
YouTube
LinkedIn
Reddit
Forums & Community Boards
Review Platforms
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
Financial Services & FinTech
Manufacturing & Logistics
HQ Location
Europe
Company Info
Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel, including webchat, email, telephony, SMS, WhatsApp, and social messaging. It offers an automation-led helpdesk solution, combining conversations from every channel into a single, chronological view and allowing for automated routing, prioritization, and responses using AI. Gnatta is completely customizable without coding and focuses on an "interaction-first" methodology, grouping related queries for a 360-degree customer view.