GoBots

GoBots provides AI-driven automation solutions for pre- and post-sales customer service in large e-commerce businesses and marketplaces like Mercado Livre, Amazon, Shopee, and Magalu. It leverages advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU) to deliver quick, humanized responses, streamline operations, manage claims, and offer real-time insights to boost conversions and improve customer satisfaction. The platform supports multiple accounts and users, operating in Brazil and Latin America.

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Vendor Details

Intelligent AI Automation for E-commerce Customer Service on Marketplaces.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
AI, NLP, NLU, Neural Networks
Data Coverage
E-commerce & Retail Data
Reviews & Ratings Data
Data Sources
Review Platforms
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Geographic Coverage
Latin America (LATAM)
Specialized Industries
Retail & E-commerce
HQ Location
Latin America (LATAM)

Company Info

comercial@gobots.com.br

GoBots provides AI-driven automation solutions for pre- and post-sales customer service in large e-commerce businesses and marketplaces like Mercado Livre, Amazon, Shopee, and Magalu. It leverages advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU) to deliver quick, humanized responses, streamline operations, manage claims, and offer real-time insights to boost conversions and improve customer satisfaction. The platform supports multiple accounts and users, operating in Brazil and Latin America.