Critizr

Critizr, rebranded as Goodays in March 2023, is a customer feedback and experience management platform. It enables businesses, particularly in commerce sectors, to collect real-time feedback from over 20 channels, manage customer opinions, and facilitate direct communication between businesses and their customers at both local and HQ levels. The platform offers tools for sentiment analysis, reviews and e-reputation management, and actionable insights to enhance customer satisfaction and drive business improvements. Goodays aims to make commerce better for everyone by fostering meaningful interactions at scale.

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Vendor Details

Europe's leading Customer Interaction Management Platform, empowering businesses to adopt a customer-obsessed approach.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Review Analysis & Management
3rd SubCat
Text Analytics
Tech Category
Software, Platform, AI
Data Coverage
Reviews & Ratings Data
Social Media Data
E-commerce & Retail Data
Data Sources
Review Platforms
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Automotive
Financial Services & FinTech
Retail & E-commerce
Luxury & Fashion
HQ Location
Europe

Company Info

contact@critizr.com

Critizr, rebranded as Goodays in March 2023, is a customer feedback and experience management platform. It enables businesses, particularly in commerce sectors, to collect real-time feedback from over 20 channels, manage customer opinions, and facilitate direct communication between businesses and their customers at both local and HQ levels. The platform offers tools for sentiment analysis, reviews and e-reputation management, and actionable insights to enhance customer satisfaction and drive business improvements. Goodays aims to make commerce better for everyone by fostering meaningful interactions at scale.