Vendor Details
Next Generation Reputation, Messaging & Guest Engagement Platform for Modern Hoteliers.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
AI-driven, Machine Learning, Automation, Integrations
Data Coverage
Reviews & Ratings Data
Social Media Data
Consumer & Demographic (B2C) Data
Data Sources
Review Platforms
Search Data
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
North America
Company Info
GuestTouch is an all-in-one, AI-driven platform designed for modern hoteliers and accommodation providers to enhance guest experiences, manage online reputation, and drive direct bookings. It offers solutions for comprehensive review management, personalized guest messaging via multiple channels (SMS, WhatsApp, email, web chat), and automated communication throughout the guest journey from pre-arrival to post-stay. The platform aims to streamline operations, collect more positive reviews, prevent negative feedback, and provide actionable insights through analytics and reporting.