Vendor Details
The Experience Intelligence Company for ITSM, DEX and ESM.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social Asking
3rd SubCat
Text Analytics
Tech Category
Software Platform, integrates with ITSM tools (e.g., ServiceNow, Jira Service Management).
Data Coverage
Reviews & Ratings Data
Data Sources
First-Party Data Upload
Review Platforms
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
HQ Location
Europe
Company Info
HappySignals is an experience management platform for IT teams that provides real-time data on employee satisfaction and productivity through continuous feedback surveys. The platform enables IT leaders to identify issues impacting end-users and make data-driven decisions to improve IT services. It helps organizations transition from Service Level Agreements (SLAs) to Experience Level Agreements (XLAs) by putting employee experience at the core of IT decisions and operations.