HelloFeedback

Hello Customer is an AI-powered Voice of Customer (VoC) platform that helps organizations collect, centralize, and analyze feedback from various sources like surveys, email, chat, social media, and CRM. It leverages Natural Language Processing (NLP) and sentiment detection to transform unstructured feedback into actionable insights, helping CX teams, product managers, and support teams understand customer experience, identify friction points, and drive retention and growth. The platform is designed for large and multi-location B2C enterprises and offers real-time analytics with customizable dashboards and reports.

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Vendor Details

Turn Voice of Customer into business-critical insights.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
SaaS
Data Coverage
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
Data Sources
X (Twitter)
Instagram
Facebook
Review Platforms
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe

Company Info

meetus@hellocustomer.com

Hello Customer is an AI-powered Voice of Customer (VoC) platform that helps organizations collect, centralize, and analyze feedback from various sources like surveys, email, chat, social media, and CRM. It leverages Natural Language Processing (NLP) and sentiment detection to transform unstructured feedback into actionable insights, helping CX teams, product managers, and support teams understand customer experience, identify friction points, and drive retention and growth. The platform is designed for large and multi-location B2C enterprises and offers real-time analytics with customizable dashboards and reports.