Vendor Details
AI-powered hotel operations platform streamlining guest communications, staff collaboration, and contactless check-in.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Text Analytics
Tech Category
Cloud-based, Mobile (iOS/Android apps)
Data Coverage
Consumer & Demographic (B2C) Data
Behavioral & Intent Data
Alternative / Niche Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
North America
Company Info
HelloShift is an AI-powered hotel operations platform designed to unify guest communications, housekeeping, staff collaboration, and contactless check-in into one comprehensive system. It features AI Voice to handle 24/7 guest calls in over 100 languages, AI Guest Messaging for automated SMS, WhatsApp, and webchat, and mobile tools for efficient housekeeping and staff coordination. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises globally, aiming to reduce operational inefficiencies and enhance guest satisfaction.