Vendor Details
AI-powered Conversational Platform for Hospitality to Automate Guest Communications and Boost Direct Bookings.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Text Analytics
Tech Category
Conversational AI, Chatbots, Virtual Assistants, Natural Language Processing (NLP), Machine Learning, Large Language Models (LLMs), Generative AI
Data Coverage
Social Media Data
Reviews & Ratings Data
Behavioral & Intent Data
Data Sources
Instagram
Facebook
Review Platforms
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
Europe
Company Info
HiJiffy provides an AI-powered Guest Communications Hub designed specifically for the hospitality industry. Their platform leverages advanced conversational AI, including NLP, sentiment analysis, LLMs, and Generative AI, to automate up to 87-93% of guest inquiries across multiple channels like webchat, WhatsApp, social media, and OTAs. It helps hotels streamline operations, improve guest experiences, drive revenue through direct bookings and upselling opportunities, and integrate seamlessly with existing hotel systems such as PMS and CRM. HiJiffy also offers a virtual concierge and supports over 130 languages globally.