Hiver

Hiver is an AI-powered customer service platform that transforms Gmail and Google Workspace into a comprehensive help desk solution. It enables teams to manage shared inboxes, assign, track, and collaborate on customer emails and multi-channel conversations (chat, WhatsApp, phone, SMS, social media). The platform offers features like ticketing, knowledge base, automation, and AI tools for smart replies, summarization, sentiment detection, and performance analytics to enhance team efficiency and customer satisfaction. [cite: 5, 6, 8, 10, 13, 18, 20, 21, 27, 31, 33, 35, 43 in prev search; 2, 3, 6, 7, 8 in prev search]

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Vendor Details

AI customer service platform built for fast-moving teams, delivering 5-star service across channels, right from Gmail and Google Workspace.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Text Analytics
3rd SubCat
Customer Experience Management (CXM)
Tech Category
Cloud, SaaS, Chrome Extension
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Social Media Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

support@hiverhq.com

Hiver is an AI-powered customer service platform that transforms Gmail and Google Workspace into a comprehensive help desk solution. It enables teams to manage shared inboxes, assign, track, and collaborate on customer emails and multi-channel conversations (chat, WhatsApp, phone, SMS, social media). The platform offers features like ticketing, knowledge base, automation, and AI tools for smart replies, summarization, sentiment detection, and performance analytics to enhance team efficiency and customer satisfaction. [cite: 5, 6, 8, 10, 13, 18, 20, 21, 27, 31, 33, 35, 43 in prev search; 2, 3, 6, 7, 8 in prev search]