HotelFriend

HotelFriend offers an all-in-one cloud platform that streamlines hotel operations by integrating property management (PMS), a channel manager, direct booking engine, POS system, and event management. It focuses on enhancing the guest experience through features like a mobile concierge app, online check-in/out, and AI-powered guest communication, while automating tasks for staff efficiency and providing analytics for performance tracking.

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Audience members with pink lanyards attentively watching and smiling during a presentation.

Vendor Details

Cloud-based software that digitalizes the entire guest journey and daily hotel operations.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Cloud-based
Data Coverage
Behavioral & Intent Data
Business & Firmographic (B2B) Data
Consumer & Demographic (B2C) Data
E-commerce & Retail Data
Reviews & Ratings Data
Data Sources
No items found.
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
Travel & Hospitality
HQ Location
Europe

Company Info

kontakt@hotelfriend.de

HotelFriend offers an all-in-one cloud platform that streamlines hotel operations by integrating property management (PMS), a channel manager, direct booking engine, POS system, and event management. It focuses on enhancing the guest experience through features like a mobile concierge app, online check-in/out, and AI-powered guest communication, while automating tasks for staff efficiency and providing analytics for performance tracking.