Vendor Details
A global AI-first cloud communications platform enabling businesses to build connected experiences across the customer journey.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
Cloud Communications Platform (CPaaS), SaaS, API
Data Coverage
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Social Media Data
Forum & Community Data
Reviews & Ratings Data
LLM Search Data
Data Sources
X (Twitter)
Facebook
Forums & Community Boards
Review Platforms
First-Party Data Upload
Search Data
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe
Company Info
Infobip is a global cloud communications platform that leverages AI to deliver omnichannel engagement, identity, user authentication, and contact center solutions. Their 'Answers AI' platform enables businesses to build, test, and deploy AI-powered chatbots and agents for customer support and engagement, utilizing in-house AI engines, large language models, and retrieval-augmented generation for accurate and contextual responses. The platform helps businesses manage customer interactions across various channels, streamline workflows, and enhance customer loyalty.