Vendor Details
World-Class Customer Experience (CX) and Contact Center Solutions driving stronger conversions, higher customer satisfaction, and lower cost per contact.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Tech-enabled service
Data Coverage
Consumer & Demographic (B2C) Data
Social Media Data
Data Sources
First-Party Data Upload
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Reddit
Forums & Community Boards
Review Platforms
AI/GenAI Type
Predictive AI & Analytics
Natural Language & Conversational AI
Geographic Coverage
North America
Specialized Industries
Nonprofit & NGOs
Marketing & Advertising
HQ Location
North America
Company Info
InfoCision is a global leader in contact center and BPO services, established in 1982. They provide comprehensive direct marketing solutions including inbound/outbound sales, customer care, and fundraising. Leveraging omnichannel engagement (phone, chat, text, email, social media) and AI-driven tools like InfoCoach for quality assurance and performance optimization, InfoCision serves both commercial and nonprofit clients. Their goal is to enhance customer experience and maximize ROI through advanced analytics and a proprietary database of U.S. households.