InMoment

InMoment provides an Experience Improvement (XI) Platform that integrates customer and employee experience data from various sources like surveys, social reviews, conversational chat logs, and call transcripts. Leveraging award-winning AI, machine learning, and natural language processing, the platform helps businesses generate richer insights, understand customer sentiment, predict intent, and drive actionable improvements to enhance customer loyalty and business success.

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Vendor Details

The Experience Improvement (XI) Platform for Customer and Employee Experiences.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Cloud-based Software, AI-driven platform with Modern Open Architecture.
Data Coverage
Reviews & Ratings Data
Social Media Data
Podcast & Audio Data
Behavioral & Intent Data
Forum & Community Data
Data Sources
Review Platforms
Forums & Community Boards
First-Party Data Upload
Podcasts & Audio Content
AI/GenAI Type
Predictive AI & Analytics
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America

Company Info

InMoment provides an Experience Improvement (XI) Platform that integrates customer and employee experience data from various sources like surveys, social reviews, conversational chat logs, and call transcripts. Leveraging award-winning AI, machine learning, and natural language processing, the platform helps businesses generate richer insights, understand customer sentiment, predict intent, and drive actionable improvements to enhance customer loyalty and business success.