Intouch Insight

Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, survey tool, and a robust CX platform. Their IntouchCX™ platform unifies data from surveys, mystery shops, audits, and inspections into a single, centralized view to help businesses monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency. They offer AI-powered reporting and predictive analytics, integrating feedback from various sources like email, SMS, social media, online reviews, and call centers, and data from CRM, POS, and IoT sensors.

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Vendor Details

Your operating system for enhancing customer experience.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Review Analysis & Management
3rd SubCat
Text Analytics
Tech Category
SaaS, Cloud-based, Mobile App
Data Coverage
Reviews & Ratings Data
Alternative / Niche Data
Social Media Data
Behavioral & Intent Data
Geospatial & Location Data
Data Sources
Review Platforms
First-Party Data Upload
AI/GenAI Type
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Retail & E-commerce
Travel & Hospitality
Technology & Software
Automotive
Financial Services & FinTech
HQ Location
North America

Company Info

letschat@intouchinsight.com

Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, survey tool, and a robust CX platform. Their IntouchCX™ platform unifies data from surveys, mystery shops, audits, and inspections into a single, centralized view to help businesses monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency. They offer AI-powered reporting and predictive analytics, integrating feedback from various sources like email, SMS, social media, online reviews, and call centers, and data from CRM, POS, and IoT sensors.