Vendor Details
AI-Powered Quality Assurance for Customer Support Teams, Revolutionizing Workforce Performance with Gamification and Real-time Insights.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Text Analytics
3rd SubCat
Customer Intelligence
Tech Category
Cloud-based SaaS, AI, Gamification, API integrations (Zendesk, Salesforce)
Data Coverage
Behavioral & Intent Data
Reviews & Ratings Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe
Company Info
Kaizo is an Amsterdam-based B2B cloud-based SaaS platform founded in 2018, designed to empower customer support teams. It leverages AI, gamification, and real-time data to enhance customer support operations through automated quality assurance, performance coaching, and actionable insights. The platform aims to boost agent productivity, improve service quality, and foster skill development by providing tools for individual and team assessment, goal setting, feedback management, and rewards, seamlessly integrating with existing CRM tools like Zendesk and Salesforce.