Kapiche

Kapiche is an AI-powered feedback analytics platform that leverages Natural Language Processing (NLP) and machine learning to transform large volumes of unstructured customer feedback data from various sources (surveys, chat, voice, reviews, social media) into actionable insights. It enables organizations to understand customer sentiments, identify trends, predict churn, and make data-driven decisions to improve customer experience and operational efficiency without manual coding or extensive setup.

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Vendor Details

Customer intelligence for CX, support, and product teams to analyze 100% of customer conversations and prevent churn.

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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Intelligence
2nd SubCat
Text Analytics
3rd SubCat
Customer Experience Management (CXM)
Tech Category
Natural Language Processing (NLP), Machine Learning, AI-powered text analytics, Conversation Intelligence Platform
Data Coverage
Reviews & Ratings Data
Social Media Data
Forum & Community Data
Data Sources
Review Platforms
First-Party Data Upload
Forums & Community Boards
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
Sentiment & Emotion Analysis AI
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Asia-Pacific (APAC)

Company Info

support@kapiche.com

Kapiche is an AI-powered feedback analytics platform that leverages Natural Language Processing (NLP) and machine learning to transform large volumes of unstructured customer feedback data from various sources (surveys, chat, voice, reviews, social media) into actionable insights. It enables organizations to understand customer sentiments, identify trends, predict churn, and make data-driven decisions to improve customer experience and operational efficiency without manual coding or extensive setup.