Vendor Details
AI-powered Text Analytics Platform for Feedback Interpretation, turning feedback into clear, actionable decisions to build stronger customer relationships.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Text Analytics
2nd SubCat
Review Analysis & Management
3rd SubCat
Customer Experience Management (CXM)
Tech Category
Cloud-based AI text analytics platform leveraging deep learning, Natural Language Processing (NLP), and Generative Pre-trained Transformer (GPT) technology.
Data Coverage
Reviews & Ratings Data
Social Media Data
Alternative / Niche Data
Data Sources
X (Twitter)
Facebook
LinkedIn
Review Platforms
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Sentiment & Emotion Analysis AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America
Company Info
Keatext is an AI-powered text analytics platform that rapidly synthesizes large volumes of customer and employee feedback from multiple channels (surveys, reviews, social media, support tickets). It uses deep learning and NLP to generate actionable insights, AI-based recommendations, and comprehensive dashboards, enabling businesses to understand sentiment, identify key themes, prioritize issues, and improve customer and employee experiences.