Vendor Details
One Platform. Every CX Channel. Zero Silos. Unify social listening, analytics, ticketing and CRM tools in one CXM platform to act faster on conversations and improve experience across every channel.
Company Info
Konnect Insights is a unified customer experience management (CXM) platform that enables brands to listen, learn, and engage with customers across all digital channels. It offers a comprehensive suite including social listening, social analytics, social CRM, social publishing, BI tools, surveys, and crisis management. Built on AI principles, the platform provides real-time insights, sentiment analysis, and automation to enhance customer care and marketing strategies. It covers various social media platforms, messaging apps, review sites, and web results, helping businesses understand brand perception, manage reputation, and drive data-driven decisions for improved customer satisfaction.