Vendor Details
AI-powered Contact Center Platform for customer experience, operational efficiency, and business growth.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
SaaS, Cloud-based platform leveraging AI-native solutions
Data Coverage
Business & Firmographic (B2B) Data
Financial & Market Data
Podcast & Audio Data
Social Media Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Audio & Speech AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Financial Services & FinTech
Retail & E-commerce
Technology & Software
HQ Location
North America
Company Info
Level AI offers a suite of advanced AI solutions, leveraging generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service and contact center teams. The platform analyzes 100% of customer interactions across voice, chat, email, and messaging to provide measurable insights, automate quality assurance, offer real-time agent assistance, and facilitate agent coaching.