Vendor Details
Omnichannel customer service software with live chat, ticketing, and call center for streamlined support.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Social CRM
2nd SubCat
Customer Experience Management (CXM)
3rd SubCat
Customer Intelligence
Tech Category
Cloud-based
Data Coverage
Business & Firmographic (B2B) Data
Social Media Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
YouTube
LinkedIn
Review Platforms
Forums & Community Boards
Online News & Editorial Media
AI/GenAI Type
Natural Language & Conversational AI
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
Europe
Company Info
LiveAgent is a comprehensive help desk software that centralizes customer communication across multiple channels including email, live chat, social media, and phone calls into a single, unified platform. It offers advanced features such as ticketing, automation, a built-in CRM, knowledge base, real-time support, and robust analytics to enhance operational efficiency, personalize customer interactions, and improve overall customer satisfaction for businesses of all sizes. The platform also incorporates AI features like an AI Answer Assistant and AI-powered chatbots.