Vendor Details
The enterprise leader in digital customer conversations.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Customer Intelligence
3rd SubCat
Text Analytics
Tech Category
Conversational AI, Natural Language Processing (NLP), Machine Learning (ML), Generative AI (GenAI/LLMs), Automation, Omnichannel, Digital and Voice channels
Data Coverage
Social Media Data
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Business & Firmographic (B2B) Data
Reviews & Ratings Data
Forum & Community Data
Data Sources
X (Twitter)
Instagram
Facebook
Review Platforms
Online News & Editorial Media
Forums & Community Boards
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Predictive AI & Analytics
AI Agents & Automation
Geographic Coverage
Global / Worldwide
Specialized Industries
Automotive
Financial Services & FinTech
Healthcare & Life Sciences
Marketing & Advertising
Retail & E-commerce
Technology & Software
Travel & Hospitality
HQ Location
North America
Company Info
LivePerson is a global technology company providing an AI-powered Conversational Cloud platform that enables businesses to engage with customers across various digital and voice channels. Its solutions aim to accelerate contact center transformation, supercharge agent productivity, and deliver personalized customer experiences through conversational AI, automation, and live agents.