Vendor Details
User Research & Usability Testing Platform
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social Asking
3rd SubCat
Text Analytics
Tech Category
Cloud-based
Data Coverage
Behavioral & Intent Data
Consumer & Demographic (B2C) Data
Reviews & Ratings Data
Data Sources
First-Party Data Upload
AI/GenAI Type
Natural Language & Conversational AI
Geographic Coverage
Global / Worldwide
Specialized Industries
Technology & Software
Marketing & Advertising
HQ Location
Asia-Pacific (APAC)
Company Info
Lyssna, formerly known as UsabilityHub, is a remote user research platform that offers a comprehensive suite of tools for usability testing, surveys, and interviews. It enables businesses to gather real-time feedback from a global panel of participants to understand user behavior, validate designs, and optimize digital experiences. The platform provides various test types including five-second tests, click tests, prototype testing, card sorting, and integrates AI-powered features for summaries and follow-up questions to streamline insight generation.