Vendor Details
Deliver seamless, end-to-end service experiences with a single, connected, and AI-powered omnichannel solution that increases agent productivity and tailors customer interactions.
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Pillar
Customer Experience & Relationship Management (CX/RM)
Primary SITech Category
Customer Experience Management (CXM)
2nd SubCat
Social CRM
3rd SubCat
Customer Intelligence
Tech Category
Cloud, SaaS
Data Coverage
Social Media Data
Business & Firmographic (B2B) Data
Data Sources
First-Party Data Upload
AI/GenAI Type
AI Agents & Automation
Natural Language & Conversational AI
Predictive AI & Analytics
Geographic Coverage
Global / Worldwide
Specialized Industries
No items found.
HQ Location
North America
Company Info
Microsoft Dynamics 365 Customer Service is a cloud-based customer service management solution designed to help businesses efficiently manage and resolve customer issues across various channels. It unifies case management, omnichannel engagement, knowledge management, and AI-driven insights to improve agent productivity, streamline operations, and enhance customer satisfaction. The platform offers capabilities such as intelligent routing, AI chatbots, self-service portals, and real-time analytics, all deeply integrated within the Microsoft ecosystem.